Privacy Policy

1. Information we collect

When you submit an enquiry, we collect the details you provide, such as your name, phone number, email address, selected service and message or requirement. Callback requests also include the submission time. Please do not submit passwords, payment card details or other sensitive information in enquiry forms.

Website hosting and service providers may process technical information, such as IP addresses, browser information and request logs, to operate and protect the website.

2. How we use your information

We use enquiry details to respond to you, prepare quotes, arrange callbacks, provide requested services and support, and manage related renewals. We may contact you by phone, email or WhatsApp regarding your enquiry. You can ask us to stop optional follow-up messages using the contact details below.

3. Storage and service providers

Website quote and callback forms send your information to our GPA Connect customer relationship management system hosted on Render. Inquiry dates and times are recorded by that system. Earlier enquiries may remain in our prior Google Sheets, database and email records. New form submissions are not sent to Google Sheets or FormSubmit. Our website hosting, database, email and communication providers process information as needed to deliver these services.

If you proceed with a service, relevant details may be shared with the provider needed to fulfil your request. Information may also be disclosed where required by law or to address misuse, fraud or security issues.

4. WhatsApp and external links

Clicking a WhatsApp button opens WhatsApp, where you choose whether to send a message. WhatsApp, Instagram, Google, FormSubmit, Zoom and Canva operate under their own privacy policies. This policy covers our handling of your information, and does not control those external services.

5. Browser storage and cookies

The website uses session storage to remember whether you have dismissed or completed the callback popup during your browser session. Administrative sign-in uses a session cookie. Our hosting and third-party providers may use their own cookies or technical storage. You can manage cookies and site storage through your browser settings.

6. Retention and security

We retain enquiry and service records for as long as needed to respond to requests, provide support and meet applicable recordkeeping requirements. Access is intended for people and providers who need it for these purposes. No internet transmission or storage system can be guaranteed completely secure.

7. Your requests and choices

You can contact us to request access to, correction of or deletion of personal information you have submitted, or to withdraw permission for optional contact. We may need to verify your identity before acting on a request. Some records may need to be retained for applicable legal obligations. Follow our Data Deletion Instructions to submit a deletion request.

8. Children’s information

Our business enquiry services are intended for adults. If you believe a child has submitted personal information without appropriate permission, contact us so we can review and address it.

9. Policy updates

We may update this policy when our website or information practices change. The latest version will be available on this page with its updated date.